1. Parties and Scope
These Terms and Conditions apply to all services supplied by EveryDesign, operated by EDUSOFT LTD, a company registered in the United Kingdom under company number 15827191. References to "EveryDesign", "we", "us", and "our" mean EDUSOFT LTD trading as EveryDesign. References to "client", "you", and "your" mean the person, business, organisation, school, charity, or other entity purchasing or using our services.
These terms apply to website design, web development, hosting, domain and DNS support, email and webmail services, client portal access, maintenance, technical support, consultancy, custom systems, software configuration, and any related digital service we provide.
By requesting, ordering, paying for, accessing, or continuing to use our services, you agree to these terms, any written proposal or statement of work we issue, and any service-specific policies we reasonably provide.
2. Services and Deliverables
We will provide the services described in the relevant quotation, proposal, invoice, support ticket, email confirmation, or written agreement. Unless expressly stated otherwise, timescales are estimates and are dependent on prompt client cooperation, timely supply of content, third-party availability, and technical dependencies outside our direct control.
We may make reasonable technical, design, or security decisions where needed to deliver, maintain, protect, or improve the service. We are not responsible for delays caused by incomplete instructions, missing content, unavailable third-party systems, domain transfer issues, payment delays, or client-side approval delays.
Where we provide advice, recommendations, or estimates, these are based on information available at the time. You remain responsible for deciding whether a service, feature, integration, or technical approach meets your business, compliance, accessibility, procurement, and operational needs.
3. Client Responsibilities
You must provide accurate information, lawful content, timely feedback, required approvals, and any access credentials reasonably needed to deliver or support the services. You are responsible for ensuring you have the right to use all text, images, logos, trademarks, data, files, software, licences, and third-party materials supplied to us.
You must keep usernames, passwords, mailbox details, portal access, two-factor authentication codes, and other credentials secure. You must notify us immediately if you suspect unauthorised access, credential compromise, misuse, data loss, malware, or any security incident affecting services we provide.
You must not use our services in a way that damages, disables, overloads, scans, exploits, interferes with, or compromises our systems, our suppliers, other clients, or internet users.
4. Acceptable Use
You must use our services lawfully, responsibly, and in accordance with applicable United Kingdom laws and regulations. You must not use our services to host, publish, send, transmit, link to, facilitate, promote, process, store, or distribute unlawful, harmful, abusive, deceptive, infringing, malicious, or high-risk material.
We reserve the right to investigate, restrict, suspend, remove, preserve, quarantine, or disable access to any service, website, file, account, mailbox, domain, database, or content where we reasonably believe there is misuse, a security risk, breach of these terms, unlawful activity, or risk to EveryDesign, our infrastructure, our suppliers, our clients, or the public.
5. Prohibited Content and Activities
We do not host pornography. You must not use any EveryDesign service, hosting account, server, storage area, database, email system, domain, subdomain, client portal, or managed environment to host, publish, store, link to, distribute, advertise, sell, promote, or facilitate pornography, sexually explicit material, sexual services, adult entertainment, or content primarily intended for sexual arousal.
You must also not use our services for any of the following:
- child sexual abuse material, grooming, exploitation, trafficking, or any sexual content involving or appearing to involve minors;
- non-consensual intimate images, sexual blackmail, harassment, stalking, or abuse;
- terrorism, violent extremism, incitement to violence, weapons trafficking, or credible threats of harm;
- fraud, phishing, impersonation, scams, malware, botnets, credential theft, unauthorised access, or vulnerability exploitation;
- hate content, discriminatory abuse, unlawful harassment, or targeted abuse of protected groups;
- copyright, trademark, database right, confidentiality, privacy, or data protection infringement;
- spam, bulk unsolicited email, email spoofing, open relay activity, or mailing-list abuse;
- sale or promotion of illegal goods, controlled substances, counterfeit goods, stolen goods, or unlawful services;
- content or activity likely to bring EveryDesign, our clients, or our suppliers into disrepute.
We may remove or disable prohibited content without notice. Serious violations may result in immediate suspension or termination without refund.
6. Reporting to Law Enforcement and Authorities
Where we reasonably suspect unlawful activity, safeguarding risk, child exploitation, terrorism, credible threats, fraud, malware, unauthorised access, or other serious misuse, we may report the matter to law enforcement, regulators, safeguarding bodies, domain registries, hosting providers, payment providers, internet service providers, or other competent authorities.
We may preserve logs, files, account details, communications, metadata, billing records, support tickets, IP addresses, access records, and related evidence where we consider it necessary for investigation, legal compliance, security, fraud prevention, safeguarding, enforcement of these terms, or cooperation with competent authorities.
We may disclose information where required by law, court order, warrant, regulatory request, lawful authority request, emergency safeguarding concern, or where disclosure is reasonably necessary to protect rights, safety, property, systems, or users. We are not obliged to notify you before making a report or disclosure where doing so would be unlawful, unsafe, impractical, or likely to prejudice an investigation.
7. Hosting, Email, Domains, Backups, and Security
Hosting and email services are provided on a managed basis using infrastructure, software, registries, and third-party suppliers selected by us. We will use reasonable skill and care to maintain services, but no hosting, email, DNS, or internet-connected service can be guaranteed to be uninterrupted, error-free, or immune from attack.
Backups are intended for disaster recovery and operational resilience. They are not a substitute for your own independent backups or records. We may limit backup restoration requests where restoration is technically impossible, commercially unreasonable, security-sensitive, or outside the backup retention available at the time.
We may apply security patches, updates, restrictions, firewall rules, rate limits, spam controls, malware scanning, bot protection, or other controls where reasonably required. You must not attempt to bypass security controls or use our services in a way that harms reputation, deliverability, IP address standing, or platform integrity.
8. Fees, Billing, and Renewals
Fees are payable as set out in our quotation, proposal, invoice, or written agreement. Unless stated otherwise, recurring services renew automatically for the applicable renewal period and are billed in advance.
Invoices must be paid by the due date shown. We may suspend or restrict services for unpaid invoices, failed payments, disputed payments, chargebacks, or where we reasonably believe payment risk exists. Suspension does not remove your obligation to pay outstanding amounts.
Domain names, software licences, SSL certificates, third-party subscriptions, paid plugins, email services, hosting renewals, and similar third-party charges may be non-refundable once ordered, renewed, provisioned, or committed to a supplier.
9. Service Level Agreements, Support Hours, and Maintenance
Where we provide a Service Level Agreement ("SLA"), the scope of that SLA will be as described in the relevant plan, quotation, proposal, invoice, client portal record, or written agreement. Our Standard SLA is included with EveryDesign website plans unless we expressly state otherwise. Standard SLA cover is intended for essential website care, such as critical patches, reasonable maintenance, security awareness, and customer support.
Premium SLA plans provide an agreed monthly allocation of support time for managed website tasks. Examples may include content updates, adding or editing pages, creating or preparing graphics, updating images, publishing agreed content, minor layout adjustments, and other support tasks we accept as falling within the plan. Premium SLA work is deducted from the monthly time allocation in reasonable time units, based on the time required to complete, check, communicate about, and record the task.
Monthly SLA time must be used within the month to which it relates. Unused SLA time has no cash value, is not refundable, cannot be transferred to another client, account, website, service, or period, and does not carry over into a later month unless we expressly agree otherwise in writing. SLA time is a reserved support allowance for that month, not a bank of accumulated credit.
If your monthly Premium SLA allocation is used up, or if a requested task falls outside the scope of your SLA, we may quote for the additional work separately. Any such work will be treated as pay-as-you-go, project, or ad hoc support work and may be invoiced separately. We are not obliged to begin chargeable work outside your SLA until the scope, price, and priority have been agreed.
SLA response targets, where stated, are targets for acknowledging or beginning to assess a support request, not a guarantee that all work, fixes, content updates, or third-party dependencies will be completed within that period. Completion times depend on complexity, access, client approvals, availability of content, third-party systems, security risk, and other operational factors.
SLA cover does not include major redesigns, new website builds, substantial development, complex integrations, emergency recovery caused by client misuse, third-party licence fees, paid plugins, stock assets, copywriting beyond agreed scope, legal/compliance advice, or work caused by third-party platform changes unless expressly included in writing.
10. Cancellations and Renewal Notice
Cancellation requests must be submitted in writing by email or through the client portal. To avoid renewal, cancellation must reach us no later than 31 calendar days before your renewal date. Cancellations requested within the 31-day renewal window may, at our discretion, take effect at the end of the next renewal period and may not prevent renewal charges already committed, invoiced, ordered, or paid.
You are responsible for monitoring your renewal dates. We may send reminders as a courtesy, but failure to receive, read, or act on a reminder does not waive renewal charges or the 31-day cancellation requirement.
Where cancellation affects hosting, email, domains, DNS, software licences, integrations, or third-party services, you are responsible for arranging migration, data export, domain transfer, alternative hosting, alternative email, and continuity before cancellation takes effect.
11. Data Deletion After Cancellation
Following cancellation, termination, expiry, or non-renewal of hosting, email, portal, or managed digital services, we may retain service data for a short operational wind-down period. Unless we are legally required or reasonably entitled to retain data for longer, data will be deleted from our active servers 31 days after cancellation, including backups within our control.
Deleted data may include website files, databases, mailbox data, server-side backups, staging copies, logs, uploaded files, hosted assets, configuration data, and other service data. Once deletion has occurred, recovery may be impossible.
We may retain limited business records, invoices, payment records, contracts, support records, abuse reports, security logs, correspondence, and legal records where required or justified for accounting, tax, audit, dispute resolution, fraud prevention, security, safeguarding, legal compliance, or enforcement of these terms.
You must request any data export or migration support before cancellation takes effect. Export, migration, restoration, or transfer work may be chargeable and may depend on technical feasibility, account status, and payment of outstanding sums.
12. Intellectual Property
Unless agreed otherwise in writing, you own client-supplied content and final bespoke website content created specifically for you once all related invoices have been paid in full. We and our licensors retain ownership of pre-existing code, frameworks, libraries, processes, tools, know-how, reusable components, templates, documentation, development methods, and general technical knowledge.
You must not remove, obscure, resell, copy, reverse engineer, sublicense, or misuse software, systems, or tools supplied under licence or provided as part of a managed service. Third-party software remains subject to the relevant third-party licence terms.
13. Liability and Service Limitations
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Subject to the above, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, reputational damage, loss of data, corruption of data, business interruption, or losses arising from third-party systems, internet failure, domain registries, hosting suppliers, email deliverability, search engine ranking changes, platform updates, cyberattack, or client misuse.
Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the services is limited to the fees paid by you to us for the affected service during the 12 months immediately preceding the event giving rise to the claim, unless a different cap is expressly agreed in writing.
14. Suspension and Termination
We may suspend or terminate services immediately if you breach these terms, fail to pay, create security risk, misuse services, provide false information, threaten or abuse staff, use services unlawfully, host prohibited content, damage our reputation, or expose us or our suppliers to legal, technical, operational, or commercial risk.
Suspension or termination does not affect accrued rights, outstanding invoices, or obligations intended to survive termination, including payment obligations, acceptable use restrictions, law enforcement cooperation, data deletion, intellectual property, confidentiality, and liability limitations.
15. Changes to These Terms
We may update these terms from time to time to reflect changes in our services, supplier requirements, legal obligations, security standards, or business operations. The latest version will be published on this website. Continued use of services after publication or notification of updated terms constitutes acceptance of the updated terms.
16. UK Operation, Governing Law, and Jurisdiction
EveryDesign is operated from the United Kingdom by EDUSOFT LTD. These terms, and any dispute or claim arising from or in connection with them or the services, are governed by the laws of England and Wales, unless mandatory law requires otherwise.
The courts of England and Wales shall have exclusive jurisdiction over disputes arising from these terms or the services, except where mandatory consumer law gives you the right to bring proceedings in another UK jurisdiction.
17. Contact
Questions about these terms, cancellation requests, abuse reports, or legal notices should be sent to [email protected], raised through the EveryDesign Client Portal where available, or discussed by phone on 0800 043 6404 Freephone.
Company: EDUSOFT LTD
Trading as: EveryDesign
Company number: 15827191
ICO registration: ZB799468
Telephone: 0800 043 6404 Freephone
Website: everydesign.org